FAQ 

Can I return my collar. I’ve changed my mind and it doesn’t suit my dogs colouring?

 

Each collar is individually made to our customer’s measurements for their specific dog.  Every collar is carefully checked before dispatch and we would normally only offer a refund or replacement in the unlikely event of the collar being faulty. If you change your mind with regard to colour or trim, or decide that you would prefer a different style of collar, we may be prepared, at our discretion, to exchange the item but may charge a restocking fee of a minimum of £5 as only the fittings are reusable.  The collar must be returned in perfect, unworn condition.  Postage to be paid by yourself. Please contact us before returning your collar.  



How long will it be from order to delivery?

We try to post orders promptly when completed, however please allow 14 days for delivery within the UK. At busy times, delivery may take a little longer. You will be advised of this at the time of ordering. 



 

I haven’t received my order, it has been 3 weeks (UK and Europe only. USA please allow 20 days)

In this instance it is possible that your order has gone missing in the post.  Please advise us as soon as possible so that we can issue a replacement or a refund.  If you don’t tell us, We don’t know!.



 

I need my order for an event, can I rush it through.

We will do our utmost to ensure that we prioritise your order if it is urgent. Please inform us at the time of ordering

My item has been personalised can I return it?

No sorry as this will no longer be resellable

Are these collars for lead walking?

Yes all our collars are made using the best quality thread and are quadruple sewn at all the stress points - if they aren’t for lead walking it will say.  These collars are made from heavy duty webbing but the trims themselves will wear with heavy use.  The collar should not fail but wear and tear is only natural.  Checking your collar for wear and tear is your responsibility

DISCLAIMER:  

Each user is responsible for determining the suitability of Collars 'R' US Design collars or products for their individual needs and living situations.  By purchasing , you acknowledge that you accept all responsibility for any accidents, whatever the nature.  Collars should be inspected at regular intervals. 

 

LEGAL STUFF

(1) Welcome to Collars 'R' Us

We hope you enjoy visiting the Collars 'R' Us website, and you are welcome to come back as often as you like.  This part of the site sets out the ground rules for visitors, and conditions of sale for customers wishing to purchase Collars 'R' Us Design products from the website.


These rules govern your use of the Collars 'R' Us Design website, which you accept by using it.


(2) Ground Rules for Visitors

The rights of the website, including all images, content, and the name Collars 'R' Us Design belong to, and are reserved to ourselves, and may not be copied or reproduced in any form for any purpose without our prior consent.


(3)Conditions of Sale for Customers

All collars offered for sale on the Collars 'R' US Design website are handmade using the finest materials and subject to quality inspection prior to dispatch. 


When placing your order, you are responsible for the accuracy of any measurements and selecting the appropriate size collar for your dog. If you are unsure how to measure your dog, please do contact us for guidance. We will do all we can to help.

Collars are intended only for use on domestic pets and Collars 'R' Us Design accept no liability for any loss or damage of any nature from their use, however caused.

Orders will be sent to your Paypal address unless CLEARLY STATED at the time of payment, on the Paypal remittance ,that it should be sent elsewhere or you pay by cheque in which case please state the delivery address.

The name Collars 'R' Us and this website belong to Dawn Mason, 40 Stoneybank Drive, Kiveton Park, Sheffield, S26 6SJ

 

 

Thank you for shopping with us!